Privacy Policy

General Information

CalmTouch Massage respects your privacy and is committed to protecting the personal information you provide when using our website and booking services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By using the CalmTouch website or submitting a booking request, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you make a booking or contact us, we may collect information such as your name, email address, phone number, appointment preferences, selected massage service, wellness plan, requested enhancements, and information needed to determine your preferred service location. If you request a massage at your location, we may also collect your city, state, address, ZIP code, and any location notes you provide so that we can coordinate your appointment. If you use a gift card or gift booking option, we may collect the information necessary to review and process the gift card transaction.

How We Use Your Information

We use the information you provide to process and manage bookings, communicate with you about your appointment, confirm or coordinate service details, respond to inquiries, provide customer support, process payments or payment verification, and improve our services and website. We may also use your contact information to send important service-related communications concerning your booking. These communications may include booking confirmations, appointment updates, payment-related messages, and other information necessary to provide the requested service.

Booking and Appointment Information

Information submitted through our booking system is used to manage your requested massage experience. Your selected service, plan, appointment preferences, location information, and related booking details may be retained as part of our booking records. When necessary, we may contact you to confirm appointment details, clarify information, coordinate your service location, or provide updates regarding your booking.

Payment Information

CalmTouch may collect limited payment-related information necessary to identify and manage a transaction or payment verification request. We do not intend to retain complete payment card numbers or card security codes (CVV) in our booking records. Where payment information is processed through a third-party payment provider, that provider's privacy policy and terms may also apply.

Gift Cards

If you submit a gift card for verification, we may collect the gift card information and supporting image or documentation you provide in order to review and verify the gift card. Gift card information is used only for purposes related to the requested gift card transaction, verification, booking, fraud prevention, and customer support.

Cookies and Website Usage

Our website may use cookies and similar technologies to help the website function properly, maintain basic preferences, improve the user experience, and understand how visitors interact with the website. We may also collect basic technical information such as browser type, device information, referring pages, and general website usage information for security, troubleshooting, and website improvement.

Sharing Your Information

We do not sell your personal information. We may share information with service providers, technology providers, payment processors, communication providers, or other parties when reasonably necessary to operate our website, process transactions, provide requested services, maintain our systems, prevent fraud, or comply with applicable legal requirements. We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of CalmTouch, our customers, or others.

Protection of Your Information

CalmTouch takes reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by our systems.

Your Privacy Choices and Rights

You may contact us to request information about the personal information we hold about you, request correction of inaccurate information, or request deletion of information where applicable. You may also contact us if you have questions about how your information is collected or used. Certain information may need to be retained where necessary to complete a transaction, maintain business records, resolve disputes, prevent fraud, or comply with legal obligations.

Third-Party Websites and Services

Our website may use or link to third-party websites, payment services, communication services, or other external platforms. These third parties may have their own privacy policies and terms of service. CalmTouch is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable requirements. When changes are made, the updated policy will be posted on this page with the revised effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact CalmTouch Massage using the contact information provided on our website.

hello@calmtouchmassage.pro